Shipping, Handling and Return Policies

Our Commitment to Excellence
Indoor Games demands that you are completely satisfied with every purchase. If a problem exists, we'll do whatever it takes to accomodate your every wish and desire. If for some reason a product doesn't meet your expectations, we'll make it right! And if we can't perform to your satisfaction, we'll gladly refund your money. We take customer service extremely seriously!

Shipping and Handling

For your convience, we employ a fixed standard ground shipping and handling charge of $12.00 per order for items shipped in the continental U.S., in one package, and with a total weight under 5 pounds. For packages weighing more than 5 pounds, there is an additional handling fee of $5.00. Shipping surcharges will be added as appropriate to international packages.

2nd Day Shipping
We also offer 2nd day express shipping for a flat rate of $22.00 to areas in the contiguous United States, for packages with a maximum weight of 5 pounds. For heavier packages, additional charges may apply. To take advantage of this offer, type 2nd day shipping in the comment box at check out, or use the contact form on this site. Shortly thereafter you will receive a request from PayPal for the additional funds. Once the funds are received, we will process your order.

Orders typically ship in 2-4 Business days. Orders are not shipped holidays or week-ends.

Shipping fees will be adjusted to reflect promotional items, free shipping, and/or shipping miscalculations prior to processing. You will be notified by email of any adjusted shipping and/or handling amounts. You must provide us with a valid email address for this reason and others.

International Shipping:

Indoor Games does ship to international locations via UPS, FedEx, and the United States Postal Service. The shipping rates vary according to country. When you initially order an item, you are charged the fixed domestic rate of $8.00 per item. Shortly thereafter, you will receive a Request for Money through PayPal for the international shipping and handling charges, minus the shipping amount already paid at the time of the order. Once the additional shipping funds are received, we will process the order immediately. Please allow 4-8 days for international orders to leave our warehouse. Indoor Games is not responsible for any delays in shipping due to uncontrollable events such as custom delays. Also be aware that many countries charge taxes and/or additional fees at entry.

For Your Protection:
In order to prevent fraud, we do require that you provide us with a valid email address, or in the absense of one, a telephone number where we can contact you if necessary. If we cannot contact you, your order could concievably not be filled due to "suspicous" credit card activity. This is for your protection and ours!

Returns and Exchanges

All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and include original product packaging.

There is a restock fee of 20% for any returned, undamaged product. If exchanging an item there is not a restock fee, and the customer pays shipping charges. If the order returned was sent via a shipping promotion such as free shipping, the shipping charge will be added to the restocking fee and deducted from the refund amount.

All items returned must have a Return Authorization Number on the outside of the shipping box. To obtain an RA number, please contact us by email or telephone. We'll need to know your first and last name and the specific item(s) you wish to return. Returns without an RA number clearly written on the outside of the package will not be accepted.

Incorrect Item Received:
No extra charge. Indoor Games will replace incorrect items and pay return shipping charges. Indoor Games will reimburse Standard Ground shipping rates only if we sent the wrong size/item, We will replace the item or credit your card when the product is returned to us. Send any/all returns by USPS or UPS Ground. You are responsible for shipping fees of any returned product.

Refused Orders:
Any refused order is subject to a 20% Restocking Fee, a 5% Processing Fee, and Shipping Charges.
Any Canceled Order, once it has been charged, is treated the same as a refused order above.

Cancellations:
Orders may only be cancelled if the order has not yet shipped. To cancel an order, please call 1.888.584.6077. You're credit card is never billed until your order ships!

Closeouts Items:
No refunds will be given on closeout or Outlet items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability.

Store Cedits and Gift Certificates:
In order to better serve our friends and customers, Indoor Games.will honor all store credits and gift certificates for a period of up to one year from the original date of issue. Please contact contact us by email prior to your expiration date if you need to make other arrangements.

Return Shipping Instructions:
Return via prepaid Fed Ex, UPS or US Mail. Insure shipment for full value of purchase. Indoor Games is not responsible for packages lost during return shipping. When sending items for return or exchange, please obtain a tracking number from your shipper (FedEx and UPS will give you one automatically, USPS requires Delivery Confirmation). Please ship all items in a shipping box.

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Contact Information:
The best way to get our attention is by filling out the form on the Contact Us page! If that doesn't work for you, please email us at customerservice@LingerieLeatherandHose.com .